We’re committed to protecting the privacy of our clients and their personal information. This privacy policy explains how we collect, protect, use, and share personal information.

What we collect

We collect personal information that you send to us when making a booking. We may also collect personal information if you make an enquiry via phone or email. Occasionally and where appropriate, some personal information may be collected if you engage with us through social media. We may collect your name, date of birth, contact details, address, and any details that may be relevant when providing care.

How this information is used

The personal information that we collect about our clients is used when providing our services. We may, with consent, use email addresses to share information about special offers or updates.

How your information is disclosed

We do not share or sell your personal information with anyone without your permission. In rare circumstances, we may be obliged to disclose personal information if required to by law. We may also be required to disclose personal information when making referrals to other healthcare providers. We will only do this with your permission.

How your information is secured

Your personal information is stored on an online encrypted cloud-based system. Access is restricted to only those who are required to know. In the event that there is a breach and any personal information that we have collected is at risk, you will be notified as soon as possible, and we will inform you of the steps that we have taken to ensure your safety.

Access to your personal information

You may request access to the personal information that you have provided us via email. We may request proof of identify before disclosing your information to ensure confidentiality. We take steps to ensure that your personal information is accurate. If you believe that there is a problem with the information that we hold about you, please contact a member of our staff so that we can make the appropriate corrections.

Should you have any inquiries or reservations regarding our privacy policy, we encourage you to contact a member of our team for a detailed discussion and resolution.